Terms of service
Last updated October 16, 2026
These terms are an agreement between Telnera ("Telnera", "we") and the business that signs up ("you"). By creating an account or using Telnera you agree to them. If you sign up for a business, you confirm that you may bind it to these terms.
The service
Telnera provides phone numbers, call routing, an AI receptionist, texting, voicemail, recording, transcription and the apps that go with them. Features vary by plan, as shown on the pricing page. We may improve and change the service; we will not remove a core feature of a paid plan during a period you have already paid for.
Your account
You are responsible for the people you invite, for what happens under your account, and for keeping sign-in details secure. Tell us at support@telnera.com if you suspect unauthorized use.
Acceptable use
You agree not to use Telnera to:
- make calls or send texts that break the law, including the TCPA, CAN-SPAM, do-not-call rules and carrier policies;
- send texts or place automated calls to people who have not agreed to receive them;
- harass, threaten, defraud or impersonate anyone, or spoof a caller ID you do not have the right to use;
- record calls without the notice and consent the law requires where you and your callers are;
- interfere with the service, or try to reach data that is not yours.
You are responsible for the consent and disclosures that recording, texting and the AI receptionist need in your jurisdiction. We may suspend a number or an account that breaks these rules or that a carrier tells us to stop.
Emergency calls
Telnera does not support calls to 911 or other emergency services. Keep another way to reach emergency services available at all times.
Phone numbers
Numbers are provided through our carrier partners and are subject to their rules. You may move a number you use with Telnera to another provider. A number that is not paid for may be released after the account is closed.
Trial, plans and payment
- The free trial lasts 14 days, needs a card, and has the limits shown on the pricing page. Nothing is charged if you cancel before it ends.
- After the trial, plans are billed in advance, monthly or yearly, per user, plus any add-ons you choose. Prices exclude taxes.
- If your team uses more than the plan includes, calls keep working and we will tell you; the AI receptionist stops at its included minutes unless you buy more.
- Carrier registration fees for texting are passed on as described on the pricing page.
- You can cancel or change plans at any time in Settings → Billing. Changes are prorated. Payments already made are not refunded except where the law requires.
Your data
Your calls, texts, recordings and contacts belong to you. You give us permission to process them only to provide the service, as described in our privacy policy.
AI features
The AI receptionist, summaries and suggested follow-ups are generated automatically and can be wrong. Review them before relying on them.
Ending the agreement
You can stop using Telnera and delete your account at any time. We may end or suspend the service for a serious or repeated breach of these terms, or if required by law or a carrier, and will tell you when we can.
Disclaimers and liability
The service is provided "as is". Phone and text delivery depends on carriers and networks we do not control, and we do not promise that every call or text will connect. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or missed business, and our total liability is limited to the amount you paid us in the 12 months before the claim.
Changes
We may update these terms. If a change matters, we will tell account owners by email at least 30 days before it takes effect. Continuing to use Telnera after that means you accept the new terms.