Support

Email support@telnera.com and a person will reply, usually within one business day. Include your business name and, for a call problem, the number called and roughly when.

Telnera does not support 911 or other emergency calls.

Common questions

My cell rang and the caller wasn't connected when I answered.

Press 1 after you answer. The prompt ("Call for your business. Press 1 to answer.") makes sure a personal voicemail never takes a customer's call.

How do I stop calls ringing me for a while?

Use "Not now" in the app under Settings → Availability, or on the People page. Pause for an hour, four hours, or until you turn it back on.

How do I change who answers, business hours or holidays?

Phone numbers → choose a number → Routing. Owners and admins can change it.

Why aren't my texts being delivered?

US carriers require businesses to register before texting. An owner can file it in Settings → Texting registration.

How do I delete my account?

In the app, Settings → Delete account, or email us and we'll do it.

How do I cancel?

Settings → Billing, at any time. There's no contract.

See also the privacy policy and terms of service.